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ServiceNow’s setup process involves the following steps:
  1. Admin configuration in Box
  2. Admin configuration in ServiceNow

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Step 1: Configure Box integration

Admin
  1. Sign in to the Box Admin Console.
  2. Go to Integrations and find Box MCP Server either by using the MCP Category filter, or by using the search bar at the top of the page.
  3. Go to Configuration > Add Integration Credentials to generate new credentials.
  4. In Redirect URIs, change the Box redirect URIs to: https://<client-instance>.service-now.com/oauth_redirect.do
  5. Copy the Client ID and Client Secret for later use. These are required later for the external MCP Client to authorize the connection.
  6. Check the Access scopes:
    • Read all files and folders stored in Box.
    • Read and write all files and folders stored in Box.
    • Manage AI Requests.
    Scopes define the maximum set of actions. Users can only access content they already have permission to view or edit in Box.
  7. Click Save.

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Step 2: Configure connection in ServiceNow

Admin To add the remote Box MCP server, follow the instructions provided by the ServiceNow side.