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The MCP Server is available on all Box plans. API calls are free only if both of the following conditions are met:
  • You are using an app published in the Box Integrations Center, and
  • You log in with your own Box account (OAuth).
This is the standard end-user use case (e.g., ChatGPT, Claude, Figma, etc.).

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When API calls are charged

API calls are charged in all other cases, for example:
  • Non-published platform apps
  • Custom integrations or automations
  • Use of additional integration credentials from the Box MCP Server
  • Service account or scaled/shared workflows

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How API calls are charged

If your use case falls into the charged category above, API usage is metered as follows: You can only use MCP tools that are included in your current Box plan.

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When AI Units are charged

Any tool that calls Box AI consumes AI Units in addition to the API call. These are the tools in the Box AI section of Available Tools, which your admin manages as the AI & Agents category in the Admin Console:
  • ai_qa_* (all ai_qa tools)
  • ai_extract_*(all ai_extract tools)
  • ask_*_agent (all Box and Custom Agent tools)
How many AI Units a call consumes depends on the model tier and the length of the content. For the rates, see the Box AI Units consumption table.
Box AI, DocGen, and Sign are features included in specific Box plans and are subject to plan availability and limits. AI tools require a Box AI-enabled plan, DocGen and Sign depend on plan availability.
Last modified on August 7, 2026