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You can remove classification labels only from modifiable retention policies.
  1. Go to Admin Console > Governance.
  2. Click the Retention tab.
  3. Click the name of a modifiable retention policy that is applied to classification labels.
  4. In the list of classification labels:
    • Hover over the classification label row, and at the right end of the row click Remove.
    • Click to select one or more classification label rows, and then at the top of the table click Remove. (You can also use keyboard shortcuts, Shift/Command + click to select multiple rows or Shift/Command + A to select all rows.)
  5. In the confirmation dialog box, click Remove.
Box immediately updates the policy.
Last modified on July 29, 2026