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The Usage tab is a page in the Box AI admin experience that brings your AI Unit balances and usage analytics together in one place. Use it to see how AI Units are consumed, understand which products and users drive Box AI activity, and review the non-chargeable daily usage quotas that apply to your users. Co-admins can only view the usage analytics if they have view settings and reporting permissions. To add, edit, or delete daily usage limits, they must have edit settings permissions enabled. This article describes the usage analytics available on the Usage tab: Monthly Usage tab in the Box AI admin experience showing AI Units consumed and overage trackers

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Monthly Usage

The Monthly Usage displays two progress trackers:
  • AI Units Consumed shows the number of AI units consumed by the organization over a month based on your entitlement.
    • Select Upgrade Plan to switch to a different plan.
  • Overage AI Units shows the number of AI units consumed by the organization over a month that exceeds the daily quota.
    • Enabling Overage: Select Enable Overage to open the window to set the number of AI units for the month for users to consume beyond entitlement
    • The Overage starts by the following:
      • If the allocation is less than the total AI units consumed by the organization over a month, then it begins on the first day of the next month.
      • If the allocation is greater than the total AI units consumed by the organization over a month, then it begins that same day.
    • To begin using overage AI units, check the box to agree to using overage AI units.
Allocation limit is 1,000,000 AI units.

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Manage Daily Quota

Expand your organization’s AI capacity using the AI units pool. You can allocate AI units to specific users or to the organization-wide pool.
  • Organization-wide AI units: Allocate AI units to the organization-wide pool to be used by all users in the organization.
    • You can allocate up to 10,000 AI units to the organization-wide pool.
  • User-level AI units: Allocate AI units to specific users to be used by them only.
    • The organization and individual allocations are not added up together and are consumed separately.

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Insights

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Usage Monitoring

See which users are exhausting their daily usage and how often they are doing so within the last 30 days. Use this chart to identify heavy users and to inform governance or optimization decisions. For reference, daily usage is the user’s daily quota combined with the allotted AI units you have selected for the organization.

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Users Approaching Total Daily Usage

The Users Approaching Total Daily Usage chart shows each user’s daily included usage as a percentage of their non-chargeable daily quota.
  • The chart shows users from most to least usage.
  • The horizontal axis shows usage as a percentage.
  • An updated timestamp shows how current the data is.

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Known limitations

  • AI usage data reflects an approximate delay of up to one hour and is not shown in real time.
  • The non-chargeable daily usage quotas by user chart applies only to Enterprise Advanced and Enterprise Plus accounts that use non-chargeable Box Agent and custom agent usage. You must have AI Home enabled to see the chart.
  • Usage from custom agents in Expanded Mode is not included in the daily quota chart, because Expanded Mode consumes AI Units from your organization’s enterprise pool.
  • Monthly overage may be visible even if it is not enabled or usable. It is not charged until you enable it.
  • Accounts that use resellers for AI Unit purchasing cannot enable overage for their organization.
Last modified on October 7, 2026