User accounts may be defined using different terminology in your service agreement with Box but the principles outlined in this article apply to all Box customers.
About User Management
Box helps you manage and share your enterprise content as simply and effectively as possible while keeping that content secure. User management is your administrative tool to add, edit, and delete both internal (managed) users and external users in your account and is where you define when, where, and how users access your enterprise content.
In Box, there are three types of users, also known as user accounts:
User management also includes user groups. Group are collections of users and allow you to share folders and assign folder permissions to all members of a group at once. For more information about groups, see Creating and Managing Groups.
The table below is an example of user categorization that have worked well for other Box Admins:
Last modified on July 8, 2026