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Unmanaged users are Box users who:
  • Have unlicensed and unpaid personal Box service accounts that are acquired independently of an Admin or Co-admin and that do not belong to your Box organization.
  • Possess email addresses from your domain or verified domains (domains owned or controlled by your organization).
As an Admin, you can: Box encourages you to convert unmanaged users to managed users and enable auto enrollment to gain visibility into their activity and avoid security and compliance risks.

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Identify unmanaged users

The ability to identify unmanaged users is restricted to admin roles with the permission to manage users:
  1. Navigate to the Admin Console.
  2. Select Users & Groups.
  3. Select the External Users tab.
  4. Select Unmanaged Users from the first dropdown menu above the list of named external users.
These users can be converted to managed users by following the process listed in Converting Unmanaged Users to Managed Users.
Uncollaborated unmanaged users (users who do not have access to your organization’s content) are available only on Enterprise and above plans. You can see them only if you verified your domains using a DNS check, or if Box Product Support added them.
Details of unmanaged users will display in the external users tab, including their name, email address, and invite status (if an invite has been sent by the admin).
Unmanaged users are not controlled or monitored by your Admin, Co-Admin, or your organization’s security policies, meaning that they represent a potential security and compliance risk. Box advises you to convert them to managed users as soon as you can.
Last modified on August 26, 2026