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Silent Mode temporarily suppresses notifications that would be sent to users as a result of actions taken by the Primary Admin of the Box account. It also suppresses notifications for actions taken by a service account (Automation User), such as file uploads through the API. The Primary Admin of the account can enable Silent Mode via the Admin Console. To enable Silent Mode:
  1. From your Admin Console, in the lefthand navigation, click Enterprise Settings.
  2. Toward the top of the page, click Notifications.
  3. In the Email Settings section, click Silent Mode slider button.
Co-admins will not see the Silent Mode option in their Admin Console.
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When you have enabled Silent Mode, the Primary Admin sees a banner notification display along the top of their Box account. Primary Admins can use Silent Mode to provision new accounts, create Groups, and change Group access settings. Silent Mode acts like a holding pen only for email confirmation notifications. When Silent Mode is turned on, no email confirmation notifications are sent, but when Silent Mode is turned off, all pending email confirmations are immediately sent. Silent Mode suppresses several other notifications related to collaboration on files and folders, but those notifications are not sent when Silent Mode is turned off. Silent Mode is available only to the Primary Admin of a Box account. It suppresses notifications for actions taken by the Primary Admin in the Admin Console, and for actions taken by a service account (Automation User). Silent Mode does not apply to actions taken by co-admins, or to actions taken through the My Account tab, such as folder-specific collaboration invites.
When Silent Mode is enabled, notifications for service account actions, such as file uploads, are suppressed. To have those notifications sent, make the API call with the as-user header so the call acts as a managed user instead of the service account. For details, see as-user header in the Box Developer documentation.
Last modified on August 3, 2026