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Enterprise settings define how Box works in your enterprise, and the settings in the Custom Setup tab define settings for customizing your organization’s Box experience. This topic contains the following sections:

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Company Profile

This section defines how your organization name will appear to your users.

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Company Internal Display Name

Defines what your managed users will see when they use Box, which is the name for your company your managed users will see when they use Box. This is not the same as, can be different from, and will not change the official company/organization name you use in your contract with Box.
NoteChanging your company internal display name will NOT update your company’s name in your agreement with Box. If you need to change a company name on your agreement, please contact support.

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Custom Subdomain

Optional. Defines a custom subdomain that your users will see when they are logged in to Box as an alternative to app.box.com. This subdomain must be unique. Users navigate to this custom subdomain to log in to their Box accounts.
Tip: Keep the URL of your custom subdomain short and relevant to your company so people can remember and recognize it easily.For example, if your organization is Acme Inc., you could enter acme in this field, and when your users log in, they will see acme.box.com in the address bar of their browser instead of app.box.com.
Important:Except in the following two scenarios, your shared links will continue to point to the same document and you don’t need to regenerate or resend those links:
  • If you change your custom subdomain, your existing shared links may break if your existing link URLs were customized
  • If the URL of the shared link you’ve sent changes due to any other reason, such as your organization merging with another organization, Box requires the user’s permission to redirect to the new destination
After you add a subdomain, you cannot remove it. You can only change it. If you do try to remove it, Box prompts you that a subdomain is required. To see whether you have custom shared links:
  1. Go to Admin Console > Reports.
  2. Select Create Report.
  3. In the Reports page, click Shared Links.
  4. Click Run > Export. Box places the report in the Box Reports folder of your Box account.
You can track changes to your custom subdomain via the User Activity report.
Note: During the trial period, you cannot add subdomains to your enterprise. Contact Box Product Support to add them on your behalf.

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Custom Settings

To integrate Box into your company processes and workflows, you can customize the branding and messaging that people see when they interact with your company content in Box. This section defines how Box looks to your managed users.

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Enable Custom Settings

Adds settings to this section of the Custom Setup tab that allow you to customize:

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Branding

Available only when Enable Custom Settings is enabled. Here you can custom brand your Box account with your company logo and color scheme. These replace the default Box logo and color scheme throughout the Box product and Box email notifications so managed users experience the look and feel of your brand instead of the Box brand.

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Logo for use on white

In cases where the Box logo would appear, determines what would replace it when the background is white. This would typically be a version of your company logo. Select Add to upload a file. Logos look best when they are at least 150px in height, are in png format, and have a transparent background. Uploaded files must not exceed 1MB.

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Logo for use on Brand Color

In cases where the Box logo would appear, determines what would replace it when the background is the Brand Color, as defined below. This would typically be a version of your company logo. Select Add to upload a file. Logos look best when they are at least 150px in height, are in png format, and have a transparent background. Uploaded files must not exceed 1MB.

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Brand Color

Determines the color(s) your users will experience when using Box. You can change these from the default colors Box uses to the colors used in your organization’s branding. Select the color swatch to select one of the default colors (which are the default Box colors) or enter a Hex Code for a color you want. Select Show Advanced Settings to do the same for Secondary Color, Header Rollover, Header Text, and Links.

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Help Instructions and Footer Text

Available only when Enable Custom Settings is enabled. This setting allows you to add a link to any organization-specific help or other information for your managed users. It includes label text, link text, and URL. This appears in the Box web application’s Help menu as the first item and in the footer of your users’ login page.

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Text

This field can contain up to 30 characters of plain text. It should be a short description of your help resource.

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Link Text

This field can contain up to 30 characters of plain text. It should match your organizaition style for the text of hyperlinks. This field must contain a fully qualified web resource in the form of a URL, including starting with http:// or https://.

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Support Contact Information

Available only when Enable Custom Settings is enabled. Your company’s support resources instead of the default Box customer support.

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Phone Number

This field contains the phone number you want your managed users to call when they need help using Box. When this field contains a value, a Support section is added to the Box web application’s Help menu and the phone number is included in that section.

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Email

This field contains the email address you want your managed users to use when they need help using Box. The value must be a valid email address. When this field contains a value, a Support section is added to the Box web application’s Help menu and the email address, rendered a sa clickable mailto: link, is included in that section.

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Support Site URL

This field contains the URL you want your users to nvigate to when they need help using Box. This value must be a fully qualified web resource in the form of a URL, including starting with http:// or https://. When this field contains a value, the desination replaces the URL of Box Help in the Help menu.

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System Email Signature

Available only when Enable Custom Settings is enabled. An email signature with additional information, such as a legal or privacy notice, to automated email notifications sent on behalf of users when they take certain actions, such as adding a collaborator to a folder or assigning a task, in Box.

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Text

Enter the plain text content you want included in the email signature section of auotmated email messages.

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Login Page

Available only when Enable Custom Settings is enabled. A custom message that your managed users will see on your organization login page below the email and password prompts. This field can contain up to 40 characters of plain text and will be rendered as a header.

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Message

This field can contain up to 2048 characters of plain text. You can also include a limited number of tags for formatting: strong for bold text, em for italic/emphasis text, and br for line breaks, as well as a anchor tags with href attributes for linking.

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Domain Management

This section is where you define in Box the domains your organization controls. This allows you to define and validate Internet domains that you control to make your user and content management easier and to help prevent security breaches. It allows you to demonstrate that you own Internet domains. See Domain Management, Verification, and Auto Enrollment for details.
Important: After defining a domain for your organization, you will then need to verify your account through MFA. Changing or adding a domain is considered a “critical action” and requires additional verification as a result. You will receive an MFA check through your selected MFA method; if you have SSO or no selected MFA method, you will receive email verification. For more information on MFA methods, see Configuring Multi-Factor Authentication.

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Embed Widget Customization

This section defines whether or not the Box logo is included in the Box Embed Widget. The Box Embed Widget enables managed users to embed files and folders from their Box accounts into another Web site. The security settings on those files and folders persist, so you can maintain your level of security. The default is enabled, and by default, the Embed Widget contains the Box logo, as any custom branding settings do not apply to the embed widget. However, you can remove the Box logo by disabling it.

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File Version Limit

Box keeps track of all file versions, and you can refer or revert to a prior version of a file at any time. This section defines how many versions of a file are saved in Box. For example, if you limit the number of file versions to 5, only the 5 most recent versions of a file are restorable in a file’s version history. When a file has exceeded the version history limit, the oldest version of the file is moved. In the version history window, this file version displays as removed by the file owner. The maximum number you can choose depends on the Box account type:
  • Personal Free: unavailable
  • Personal Pro: 10
  • Starter: 25
  • Business/Business Plus: 50
  • Enterprise: 100
  • Enterprise Plus: unlimited
  • Enterprise Advanced: unlimited
NoteFile versions limits do not include the most current version of the file.  For example, if you limited the number of file versions to 1, you would still have 2 versions of the file: the current version and the most recent prior version.
For more information on file version history, see Accessing Version History.

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Custom Terms of Service

This section allows you to define a custom Terms of Service (ToS) to replace the default ToS that managed users and external collaborators must accept before using and collaborating in Box.

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Enable for Managed Users

Determines if managed users will see the default or a custom terms of service upon initial login. If enabled, enter the content for the custom terms of service below.

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Enable for External Users

Determines if external users will see the default or a custom terms of service before accepting an external collaboration for the first time. If enabled, enter the content for the custom terms of service below.

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Use same Terms of Service for Both Managed and External Users

Determines if the same content will be used for both managed users and external users for a custom terms of service. If enabled, only one field will be available for entering a custom terms of service.

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Supported Custom Terms of Service HTML Elements

The custom terms of service fields support plain text, as well as the following HTML elements:
  • Headings: h1, h2, h3, h4
  • Paragraphs: p, br
  • Formatting: b (bold), strong (typically rendered as bold), i (italics), em (typically rendered as italics), u (underline)
  • Links: a (anchor, both with and without an href attribute)
  • Containers: span