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If your organization uses Single Sign On (SSO), you can use your company password to log into Box. However, Box also offers the ability to create an External Password. This can be used for:
  • Logging into Box if your company is set to SSO Test Mode.
  • Accessing Box via FTP, which does not support SSO.

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To set up an External Password

  1. You can do so by logging into your Box via SSO.
  2. Then go to your Account Settings.
    Profile menu open with Account Settings option highlighted.
  3. Under Authentication you will see that you can choose Create Password.
    Authentication settings showing No Password Created and Create Password link.
  4. You can then create a new password.
    Create Password dialog with New Password, Confirm New Password, and Save button.

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If you wish to change your external password:

  1. Go to Account Settings.
    Profile menu open with Account Settings option highlighted.
  2. Navigate to Authentication.
  3. Then select “Change Password” to change your external password.
  4. However, you will need to enter your “Current Password” (external password you had set) in order to change it. If you do not remember it continue below to follow steps for “If you forget your external password”.
    Change Password dialog with Current Password, New Password, and Confirm fields.

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If you forget your external password:

  1. Go to your Account Settings.
    Profile menu open with Account Settings option highlighted.
  2. Navigate to Authentication.
  3. Then select “reset it here” to change your external password if you have forgotten it.
    Authentication settings with reset password here link highlighted.
Last modified on July 10, 2026