> ## Documentation Index
> Fetch the complete documentation index at: https://docs.box.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MCP Frequently Asked Questions

> Answers to frequently asked questions about setting up and using the Box MCP Server.

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<AccordionGroup>
  <Accordion title="I don't see AI or Doc Gen scopes/tools when setting up the MCP Server.">
    You need to enable AI and Doc Gen in the Admin Console for your enterprise to make these tools available.

    * To enable AI & Agent Tools: **Admin Console → Box AI → Settings → Enable AI API**
    * To enable Doc Gen Tools: **Admin Console → Enterprise Settings → Content and Sharing → Doc Gen → Enable Doc Gen**
  </Accordion>

  <Accordion title="When I call the file preview tool, it says there is a UI widget when none appears.">
    The file preview tool only works with clients that support MCP apps. Please verify that your client supports MCP Apps.
  </Accordion>

  <Accordion title="I connected the MCP server but I am missing some tools even though they exist in the available tools documentation.">
    Certain tools are disabled by default and must be enabled by an admin. Please refer to the [tool configuration guide](/en/box-mcp/admin-controls) for instructions on how to enable them.
  </Accordion>

  <Accordion title="Does MCP support Box Shield classification labels?">
    Retrieving and applying classification labels to files and folders is handled through the existing metadata tools. Creating new classifications is handled through the existing create metadata template tool. However, applying access policies to classification labels is not supported through MCP and needs to be done in the Admin Console.
  </Accordion>

  <Accordion title="I enabled a tool in the Admin Console, but my AI agent doesn't see it. I disabled a tool in the Admin Console, but my AI agent still sees it.">
    Some clients cache the tool list at authentication or session initialization. Try the following to fetch an updated list:

    * Refresh the tool list in the client.
    * Start a new chat.
    * Disconnect and reconnect the MCP Server.

    <Note>
      If you disable a tool and it is still visible to the agent, even if the agent attempts to call the disabled tool, the call will fail so there is no security risk. Refreshing the tool list, reconnecting, or starting a new chat should resolve the issue.
    </Note>
  </Accordion>

  <Accordion title="I enabled the upload and download URL tools but I'm getting a domain restricted error.">
    Certain clients (such as Claude) require domain allowlisting for upload and download URLs to function correctly. For instructions on domain allowlisting, see [this page](/en/box-mcp/tools#upload-and-download-url-tools) on configuring the upload/download URL tools.
  </Accordion>
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