> ## Documentation Index
> Fetch the complete documentation index at: https://docs.box.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing a User's Trashed Files

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Content Manager enables Admins to access the content in a managed user's trash, where they can preview, download, and restore any of the files. They can also view [trashed folder settings](#trashed-folder-settings).

To view a file in a managed user's trash:

1. Go to **Admin Console > Content**
2. Select the **Content Manager** tab
3. Select **Users**
4. Select the Expand control (<InlineImage src="/images/box-admin-tools/expand.png" alt="Expand" />) next to a user's name
5. Select **Trash** (<InlineImage src="/images/box-admin-tools/trash.png" alt="Trash" />)

Content Manager displays a list of the files in the user's trash. The list is sorted by last updated, in descending order. Within this list you can:

* Preview a file by selecting it.
* Download a file or folder by hovering on the row or by selecting the required items, then select **Download**. The limit for folders is 50 GB or 10,000 files, whichever is first.
* Restore a file to its original location or to a new location by hovering on the file and selecting **Restore**, or by selecting a file or folder in the list then selecting **Restore** on the top action bar.
* [Search](/en/box-admin-tools/managing-content/content-manager/searching-for-files-and-folders) trashed files and folders.
* Sort trashed files and folders by their name and/or by update date.
* Navigate to a trashed file's or folder's original location.
* Permanently delete content from the trash by hovering over the file or folder or by selecting the required items, then select **Permanently Delete**. A confirmation screen will display, informing that the action cannot be undone. After confirming, the content will be queued for deletion processing.
* See additional visual indicators indicating that:
  * A file or folder is going through deletion processing ( <InlineImage src="/images/box-admin-tools/43830557882259.png" alt="" />).  This indicates content is being permanently deleted due to user action, trash policy or retention policy.  This process can take some time due to its asynchronous nature.
  * Folder deletion is postponed ( <InlineImage src="/images/box-admin-tools/43830564390035.png" alt="" />).  This indicates the folder couldn’t be deleted because it has unprocessed child folders in the trash root.  The deletion will be attempted after all child folders are processed.
  * A file or folder is retained ( <InlineImage src="/images/box-admin-tools/43830557882515.png" alt="" />).  This indicates the item went through deletion processing, but remained in trash because of a retention policy.
  * A file or folder is preserved ( <InlineImage src="/images/box-admin-tools/43830557882899.png" alt="" />).  This indicates the item went through deletion processing and was removed from the end user's trash, but remained in the Content Manager’s trash view due to a legal hold.

Content under Retention and deleted from a user’s trash will be returned to the folder structure from which it was deleted in that user’s trash.

Content under Legal Hold and deleted from a user’s trash disappears from a user’s trash, but remains accessible to admins via the Content Manager.  Deleted content under Legal Hold will be returned to the folder structure from which it was deleted in that user's trash.

<Note>
  **Notes:**

  * Download and Restore are not available for all files in a user's trash. If either function is not available for a file, that icon will not appear when you hover on the file
  * Downloading files is not available for users who are not in Active status
  * Items retained by Governance policies cannot be permanently deleted
  * There is no **Select All** functionality. To select multiple items quickly, use CTRL or Command + A to select all items loaded on the page. Shift + Arrow can also be used to select subsequent items on the file list
</Note>

<h2 id="trashed-folder-settings">
  Trashed folder settings
</h2>

As an admin, you can view trashed folder settings:

1. Go to **Admin Console** > **Content**.
2. Select the **Content Manager** tab.
3. In the text field above the list of users, type the name or email address of the user.
4. Select the user then their **Trash** folder.
5. For the relevant folder, select the **...** icon and **Folder Settings**.

<Note>
  **Note:**

  Making changes to the folder is not possible if it is in the trash. You can view details but cannot edit them.
</Note>